“Research show convincingly that EQ [Emotional Quotient] is more important that IQ in almost every role and many times more important in leadership roles. This finding is accentuated as we move from the control philosophy of the industrial age to an empowering release philosophy of the knowledge worker age.” — Stephen Covey

  • US Air Force spent $10,000 in training to enhance “emotional intelligence” and saved $2,760,000 in recruitment (Fastcompany June 2000).
  • 90% of the high performers have high “emotional intelligence” or Emotional Quotient (EQ); while 20% of the low performers have high EQ (EI 2.0)
  • At cosmetic giant L’Oreal, those who were recruited for their high Emotional Intelligence (EQ) outsold their peers by over $90,000. On top of that, the high-EQ employees had 63% less turnover than the typically selected sales folk.
Return On Investment
  • Business increased by 2% for American Express Financial Advisers after trained for emotional intelligence (Fastcompany “How Do You Feel,” June 2000).
  • Emotional Intelligence training in plant cuts accidents by 50%, formal grievances by 80%, and exceeded productivity goals by $250,000 (Pesuric & Byham, 1996).